My garment didn't work out! How can I return it?
No problem, it happens! We want you to be thrilled with your purchase, so if for whatever reason you are not, please read our Return Policy.
How long will it take for my order to arrive?
Unless otherwise specified on the product page – such as for a pre-order item - your order will ship in 3-5 business days. Our small Free Label team packs each parcel with care, so please wait at least 5 business days for processing plus 8 business days for shipping (to North America) to receive your package.
What currency are your prices in?
As a Canadian company, we process our e-commerce orders in Canadian Dollars. This is great for our American friends as the exchange rate is in favor of the US Dollar. It’s also great for our Canadian customers who are tired of paying in USD and additional duties when shopping online. That’s what we call a win-win!
Can you rush ship my order?
While we are happy to offer express shipping options at checkout, but please note our 3-5 business day processing time before shipping. Thank you for your understanding.
I'm local to Vancouver. Can I pick up my order?
Unfortunately we do not offer pick ups as we are a small team working out of our home office and appreciate the privacy :) We do offer free shipping over $150, and we encourage you to shop in person at our local retail partners. See our stockist list here.
What size should I order?
This can be a tough one! Doesn’t it seem like every brand has a different fit? We know how difficult it can be to order online, which is why we choose flowing and stretchy fabrics for our garments. Often times more than one size can work for one person, it just depends how you like the fit. For more information on our sizing, please refer to our size chart here. Got more questions? Please shoot us an email at firstname.lastname@example.org so we can give you a hand!
How do I care for my garment?
We always recommend washing Free Label garments in cold water with similar fabrics and hang or lay flat to dry. The less you wash your clothing, the longer they will last (and the better it is for our environment!).
Where are your clothes made?
Free Label garments are proudly made in Canada in both Toronto and Vancouver. Most of our cotton and bamboo materials are sourced from India and USA from eco certified producers and then milled into fabric in Toronto. Free Label fabric is also processed and dyed locally according to Oeko-tex eco-standards. Even our packaging is made in North America from recycled material. Whenever possible, we choose local, ethical and eco-friendly materials.
Are your clothes vegan?
They sure are! We choose organic and sustainable fibers in our Canadian made clothing.
A product I love is out of stock.
Oh shoot! Because we produce in small batches to avoid waste, we tend to run out of sizes and colours quickly. If you see something you love in your size, we recommend snatching it up before it sells out! We do try to restock our core styles each season: Betty Tank, Johnny Tee and Jaimee Tee. Please note not every colour is restocked each season. If you have any questions don’t be afraid to reach out and ask!
I want to sell Free Label Clothing at my boutique.
We would love to connect and hear your story. Please email email@example.com to learn about our wholesale opportunities.