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Return Policy

All Nettle's Tale x Free Label swim collaboration suits are final sale. No returns or exchanges can be accommodated. Thank you for your understanding.
    • Due to our small batch production, we are unable to offer exchanges; if you would like to exchange a size, colour, or style, we kindly ask that you make a new order for the garment, and follow the return instructions below to return the original order
    • You have 7 days from receiving your full price order for a return.
    • If you would like to return an item, please email info@shopfreelabel.com within 7 days of receiving your order for return address and shipping instructions. Please follow return instructions and do not send back without receiving shipping instructions. Returns must be posted within 5 days of receiving instructions.
    • Merchandise must not have been worn, washed or altered, and must have original tags.
    • In an effort to reduce waste, please re-use the mailer you received your parcel in and place garments in the original clear bags they arrived in.
    • Returned items will be refunded excluding the original cost of shipping. We can not cover the cost of return shipping at this time.
    • All sale or discounted items are final sale.
    • Once your return has been received and it complies with our return policy, we will refund you using the original payment method. The refund will be processed within 5 business days. Your bank or credit card company may take up to 5 additional business days to return the funds to your account. Please wait this time before you contact us with an outstanding refund.

    we do not offer pre-paid return shipping labels at this time