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Return Policy

  • Due to our small batch production, we are unable to offer exchanges; if you would like to exchange a size, colour, or style, we ask that you purchase the garment you would like, and follow the return instructions below to return the original order
  • You have 7 days from receiving your order for a return.
  • If you would like to return an item, please email info@shopfreelabel.com within 7 days of receiving your order for return address and shipping instructions. Please follow return instructions and do not send back without receiving shipping instructions. Return or exchange must be processed within 5 days of receiving instructions.
  • Merchandise must not have been worn, washed or altered, and must have original tags attached.
  • Returned items will be refunded excluding the original cost of shipping. We can not cover the cost of return shipping at this time.
  • All sale or discounted items are final sale.
  • Once your return has been received and it complies with our return policy, we will refund you using the original payment method. The refund will be processed within 5 business days. Please wait this time before you contact us with an outstanding refund.

please note we do not offer pre-paid return shipping labels at this time