Need to make a return? No problem. Read on for our process!
Return Policy
To initiate a return, you must email customer care Jess at info@freelabel.com within 7 days of receiving your order for the return address and shipping instructions. Please follow the return instructions and do not send back without receiving shipping instructions. Returns must be posted within 5 days of receiving instructions.
We are unable to offer exchanges due to our small batch production; if you would like to exchange a size, colour, or style, we kindly ask that you make a new order for the garment, and follow the return instructions below to return the original order. All sale or discounted items are final sale. Note: we cannot not offer returns on any international orders at this time (outside of Canada & the US).
Please consider ecofriendly alternatives before sending back your return. We want to reduce your carbon footprint as much as we try to reduce ours and would love for us to work together on this :)