We offer free shipping on orders over $200 in Canada and USA. For smaller orders, shipping costs will be calculated at check out. Please provide a secure shipping address. Free Label is not responsible if your package goes missing.
We may be able to change your order once it's been placed. However, once your packing slip has been printed we are unable to make changes to your order. Please email customer care Jess at info@freelabel.com ASAP with your order number and we will do our best to accommodate you. We try to ship out in a timely manner, so we may not be able to catch your order before it goes out the door. In this case you will have to initiate a return or exchange if you ordered in error. Please double check your size and shipping address before completing your order. If you need assistance choosing your correct size, don't hesitate to email.
We aim to ship your order in 1-7 business days. We ship via various carriers in order to get you your package quickly. It may take 1-10 business days for you package to arrive. Please wait the 7 business days plus 10 business days to contact us about a late shipment.
Duties & taxes do depend on country and location. Free label is not responsible for any added duties, taxes or custom costs associated with your order once it has arrived at your doorstep.
Returns
No problem, it happens! We want you to be thrilled with your purchase, so if for whatever reason you are not, please read our Return Policy.
We rarely offer sales, but when we do we are often offering them at a loss. As such we are unable to accomodate exchanges or returns. All sale items are final sale.
Our extended holiday return policy is valid on orders placed between Dec 1st-Dec 20th. Holiday gifts may be returned for store credit only until Jan 5th 2023. Orders shipped back after Jan 5th will not be accepted. Please email info@freelabel.com to initiate a return or for more information.
Canadian Customers:
Once we receive your return we will process your refund within 5-7 business days. You will receive an email confirmation once everything has been processed.
US Customers:
Our returns are delivered to us from a sorting facility in Blaine, Washington. Once they have been returned back to us we will sort them and process your orders ASAP. You can expect your return to be processed within 5-7 business days from when your return arrives at our warehouse.
You can expect to see your return in your account within 8-10 businesses days from the date it was processed. This is all dependant on your bank and how quickly they process it! Free Label has is not responsible for delays within your banking institution.
Unfortunately, we do not accept returns on international orders. We only accept Canada & USA returns.
Sizing
Our goal is to always be growing and evolving! We're currently make XS-5X and are gathering size and fit data for future size expansions! If you'd like to share your measurements with us to help us work on the expansion please send us an email to info@freelabel.com! We'd love to hear from you! In the meantime, we appreciate your patience while we perfect our current plus range.
This can be a tough one! Doesn’t it seem like every brand has a different fit? We know how difficult it can be to order online, which is why we choose flowing and stretchy fabrics for our garments. Often times more than one size can work for one person, it just depends how you like the fit. For more information on our sizing, please refer to our size chart here. Our size chart is quite accurate so make sure you take up to date body measurements and reference the guide! Got more questions? Please shoot us an email at info@freelabel.com so we can give you a hand!
Please use theBra Comparison Page as tool to find which bra is right for you! This will be a location on our website that will help you determine the best fitting Free Label bra. However, at the moment please refer to our Bra Sizing Chart. You can also read hundreds of reviews on the product pages with fit advice from fellow Free Label customers!
We do our best to showcase models of various sizes, shapes and proportions to give you an idea of how our garments fit. We include all our models measurements on all our product listings for your reference! We also provide lay-flat garment measurements for our non-stretch pieces so you can compare the garments' measurements to clothing you already own. Use this information to find the garment and size that will be the best fit for you! Any more questions? We'd be happy to give you a hand! Please email info@freelabel.com
Orders
A pre-order is where you are able to purchase your items before they have been produced. This means we make the garment just for you! Because we manufacture in small batches, we don't always have stock in fan favorites. So stay in the loop with launches and pre-orders by signing up for our email list, or following us on Instagram!
We are a very small team and do our best to ship your orders out of our small east van warehouse as quickly as possible, so unfortunately we are unable to accommodate pick ups - sorry! We do offer free shipping over $200 to Canada and the USA.
As a Canadian company, our website is defaulted in Canadian Dollars. However we also have an option for our US and International customers to pay in USD.
Unfortunately we do not. We seldom offer discounts on our garments. In the rare case that we do, we ask that you re-order to take advantage of the discount, and simply return the original order (as long as it is in compliance with our return policy - 7 days within receipt of the order).
We always recommend washing Free Label garments in cold water with similar fabrics and hang or lay flat to dry. The less you wash your clothing, the longer they will last (and the better it is for our environment!). Our linen and supima cotton can be tumble dried for added softness but this will shorten the life of your garment.
Free Label garments are proudly cut and sewn in Vancouver, Canada. Most of our cotton and bamboo materials are sourced from India and USA from eco certified producers and then milled into fabric in Toronto. Free Label fabric is also processed and dyed locally according toOeko-tex eco-standards. Even our packaging is made in North America from recycled material. Whenever possible, we choose local, ethical and eco-friendly materials.
They sure are! We choose organic and sustainable fibers for our Canadian made clothing.
All fabrics are different! Our custom bamboo is very stretchy so you can often wear more than one size. Our linen and cotton twill do relax a bit, but it's best to choose your size based on your largest measurement. You can read all about our fabrics and get to know our garments better!
