Please note: we ship our Canadian made product from Canada. USA and International orders may be subject to additional taxes, duties and tariffs at the border, which are the sole responsibility of the buyer to pay.
CANADA: FREE SHIPPING on orders over $250. For smaller orders the cost of shipping is calculated at check out via Canada Post expedited parcel with a tracking number.
USA: Orders are currently on pause due to tariffs.
INTERNATIONAL: FREE SHIPPING on orders over $250. For smaller orders the cost of shipping is calculated at check out via Canada Post expedited parcel with a tracking number.
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We typically process and ship your order within 3-5 business days. Kindly wait the 5 business days plus 8 business days for shipping before contacting us about a late order.
PACKAGE PROTECTION:
Free Label package protection is optional and can be removed from your cart during checkout.
If your package is lost or damaged and you opted into Free Label Package Protection, please reach out to us directly at info@freelabel.com and we'll help take care of your lost or damaged in transit packages.
Claims for packages marked delivered yet not received and where there is no evidence of “porch piracy”, must be made 5 days after the “delivery date” but no longer than 15 days to ensure it was not mis-delivered or found within the premises. Claims for packages presumed to be lost (where the status is not delivered), must be filed after 7 days and within 30 days from the last scan.
If you did not include any package protection in your order, Free Label is not responsible for any lost or damaged items. If you feel as though your package has been lost or damaged, please submit a claim with the carrier.
