Please note: we ship our Canadian made product from Canada. USA and International orders may be subject to additional taxes, duties and tariffs at the border, which are the sole responsibility of the buyer to pay.
CANADA: FREE SHIPPING on orders over $200. For smaller orders the cost of shipping is calculated at check out via Canada Post expedited parcel with a tracking number.
USA: As of November 16th 2025 we will be accepting limited orders - without tariffs or duties - only on Sundays from 8am-8pm PT until further notice.
INTERNATIONAL: The cost of shipping is calculated at check out via International Airmail (typically 6-13 business days).
PACKAGE PROTECTION:
Free Label package protection is optional and can be removed from your cart during checkout.
RETURNS
We do not accept returns or exchanges on any discounted items, undies, or accessories like scrunchies or totes.
All Archive Sale products are final sale. No exchanges, refunds or rain checks.
To initiate a return for full price items, you must email customer care Jess at info@freelabel.com within 7 days of receiving your order for shipping instructions and a $15 flat fee return shipping label. Your garment must be in perfect new condition. Please follow the return instructions and do not send back without receiving shipping instructions. Returns must be posted within 5 days of receiving instructions.
